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About Us

The Wind Chime Shop first opened its virtual doors for business in the spring of 2009.   Despite having to compete with the likes of Amazon and eBay, the business continues to grow and we're selling more wind chimes than ever.    

We work hard at providing the best possible shopping experience for our customers.   Rather than using studio shots showing products against a sterile white background, we prefer to show our chimes and spinners in a garden environment . The photos aren't enhanced in any way:  they are taken in a real garden (mostly ours, but the neighbours are very obliging too), many supported by video clips.   We also try to give a frank appraisal of each product in the description - if we don't think a particular chime is suitable for outdoor use, we say so.

Providing a first-rate customer service has always been our key strategy:  although we are solely an online business, we are always happy to talk to customers seeking product advice or needing help to buy.   With over 600 products to choose from, we appreciate that it's sometimes difficult for customers to know where to start.  We're just a phone call away, ready to point you in the right direction.

Our customers

We sell all over the world - we've shipped to over 50 different countries.  Most of our customers are invidividuals, but we also sell to schools, event management companies and TV production companies.   We supplied Ruby Film and TV with all the wind chimes which were featured in their production of "Dancing on the Edge" for the BBC  in 2013.   In June 2017, Event Concept bought a  selection of Japanese wind chimes to promote the opening of a new Japanese restaurant in Canary Wharf.  We've even delivered a few chimes to the Royal Botanic Gardens at Kew.

Our suppliers

Over the years, we've seen several wholesalers go out of business, so we've had to source new products.  We do buy primarily from several UK wholesalers, but also directly from manufacturers in the US and Europe.  We're always on the lookout for something a bit different.